Journal of Surgical Research
Volume 164, Issue 1 , Pages e53-e59 , November 2010

Factors Associated with Patient Satisfaction in Surgery: The Role of Patients’ Perceptions of Received Care, Visit Characteristics, and Demographic Variables

  • Tonio Schoenfelder, M.P.H.

      Affiliations

    • Department of Public Health, Dresden Medical School, University of Dresden, Dresden, Germany
    • Corresponding Author InformationTo whom correspondence and reprint requests should be addressed at Department of Public Health, Dresden Medical School, University of Dresden, Fetscherstrasse 74, 01307 Dresden, Germany.
  • ,
  • Joerg Klewer, M.D., Ph.D.

      Affiliations

    • Department of Public Health, Dresden Medical School, University of Dresden, Dresden, Germany
    • Department of Public Health and Health Care Management, University of Applied Sciences Zwickau, Zwickau, Germany
  • ,
  • Joachim Kugler, M.D., Ph.D.

      Affiliations

    • Department of Public Health, Dresden Medical School, University of Dresden, Dresden, Germany

Received 28 April 2010

References 

  1. Cleary PD, Edgman-Levitan S, Roberts M, et al. Patients evaluate their hospital care: A national survey. Health Aff. 1991;10:254
  2. Epstein KR, Laine C, Farber NJ, et al. Patients’ perceptions of office medical practice: Judging quality through the patients eyes. Am J Med Qual. 1996;11:73
  3. Jackson JL, Chamberlin J, Kroenke K. Predictors of patient satisfaction. Soc Sci Med. 2001;51:609
  4. Nguyen Thi PL, Briancon S, Empereur F, et al. Factors determining inpatient satisfaction with care. Soc Sci Med. 2002;54:493
  5. Bourdeaux ED, Ary RD, Mandry CV, et al. Determinants of patient satisfaction in a large municipal ED: The role of demographic variables, visit characteristics, and patient perceptions. Am J Emerg Med. 2002;18:394
  6. Elliott MN, Kanouse DE, Edwards CA, et al. Components of care vary in importance for overall patient-reported experience by type of hospitalization. Med Care. 2009;47:842
  7. Lantz PM, Janz NK, Fagerlin A, et al. Satisfaction with surgery outcomes and the decision process in a population-based sample of women with breast cancer. Health Serv Res. 2005;40:745
  8. Ellison LM, Pinto PA, Kim F, et al. Telerounding and patient satisfaction after surgery. J Am Coll Surg. 2004;199:523
  9. Myles PS, Williams DL, Hendrata M, et al. Patient satisfaction after anaesthesia and surgery: Results of a prospective survey of 10,811 patients. Br J Anaesth. 2000;84:6
  10. Mira JJ, Tomás O, Virtudes-Pérez M, et al. Predictors of patient satisfaction in surgery. Surgery. 2009;145:536
  11. Dawes PJ, Davison P. Informed consent: What do patients want to know?. J R Soc Med. 1994;87:149
  12. Elder MJ, Suter A. What patients want to know before they have cataract surgery. Br J Ophthalmol. 2004;88:331
  13. McLafferty RB, Williams RG, Lambert AD, et al. Surgeon communication behaviors that lead patients to not recommend the surgeon to family members or friends: Analysis and impact. Surgery. 2006;140:616
  14. Carey RG, Seibert JH. A patient survey system to measure quality improvement: Questionnaire reliability and validity. Med Care. 1993;31:834
  15. Moret L, Nguyen J, Volteau C, et al. Evidence of a nonlinear influence of patient age on satisfaction with hospital care. Int J Qual Health Care. 2007;19:382
  16. Jaipaul CK, Rosenthal GR. Are older patients more satisfied with hospital care than younger patients?. J Gen Intern Med. 2003;18:23
  17. Etter J, Perneger TV. Quantitative and qualitative assessment of patient satisfaction in a managed care plan. Eval Program Plann. 1997;20:129
  18. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis. Soc Sci Med. 1990;30:811
  19. Gonzales N, Quintana JM, Bilbao A, et al. Development and validation of an in-patient satisfaction questionnaire. Int J Qual Health Care. 2005;17:465
  20. Quintana JM, González N, Bilbao A, et al. Predictors of patient satisfaction with hospital care. BMC Health Serv Res. 2006;6:102
  21. Sofaer S, Crofton C, Goldstein E, et al. What do consumers want to know about the quality of care in hospitals?. Health Serv Res. 2005;40:2057
  22. Sitzia J, Wood N. Patient satisfaction: A review of issues and concepts. Soc Sci Med. 1997;45:1829
  23. Lonsdale M, Hutchison GL. Patients’ desire for information about anaesthesia. Anaesthesia. 1991;46:411
  24. Otani K, Kurz RS, Harris LE. Managing primary care using patient satisfaction measures. J Healthc Manag. 2005;50:311

PII: S0022-4804(10)00678-5

doi: 10.1016/j.jss.2010.08.001

Journal of Surgical Research
Volume 164, Issue 1 , Pages e53-e59 , November 2010